Sales Support Specialist
--Multiple Locations--
As a Sales Support Specialist, your role is to assist the sales team by handling administrative tasks, processing orders, and providing timely support to clients and internal teams. You will help with customer inquiries, maintain sales records, and ensure smooth sales operations. If you're detail-oriented, organized, and enjoy helping teams succeed, this role is perfect for you!
Key Responsibilities
1. Sales Operations & Support
o Assist the sales team with administrative tasks, including order processing and documentation.
o Prepare quotations, sales agreements, and invoices for customers.
o Coordinate with internal teams (logistics, finance, and customer service) to ensure smooth transactions.
2. Customer Interaction & Relationship Management
o Respond to customer inquiries, provide product/service details, and resolve concerns.
o Maintain positive relationships with clients to enhance customer satisfaction and retention.
o Follow up on sales leads, orders, and payment collections.
3. Market & Competitor Research
o Gather and analyze market data to identify trends, customer needs, and competitor strategies.
o Provide insights to the sales team to refine business strategies.
o Assist in the creation of sales presentations and marketing materials.
4. Sales Reporting & CRM Management
o Maintain and update customer databases, sales records, and performance reports.
o Use CRM tools to track sales activities, monitor leads, and generate reports.
o Support sales forecasting and target achievement analysis.
5. Collaboration & Cross-Department Coordination
o Work closely with marketing, supply chain, and operations teams to ensure smooth business processes.
o Assist in organizing sales training, events, and promotional activities.
o Provide insights and feedback to improve overall sales efficiency.
Education & Experience
• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Experience: 0-5 years in sales support, sales operations, or customer service.
Skills & Competencies
• Strong communication and interpersonal skills (English, Hindi, and regional languages preferred).
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• Analytical mindset with problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
Why Join Us?
• Opportunity to work with a dynamic sales team in a growing industry.
• Competitive salary, incentives, and career growth opportunities.
• Hands-on exposure to sales processes, operations, and client management.
• Supportive work environment with training and development programs.